How To Report An Issue To Be Forward

STEP 1:
We need all of the following from you in order to compensate you for your vehicle's issues:
. Photos of received vehicle(s), showing damage or missing items (where it was supposed to be)
*Please do not send photos from our website.
. Repair Estimate written by repair professional
*Email text of hear-say (your email text: "My mechanic said to me it will cost $50 to repair this.") will not be satisfactory.
. Fill in "Damage Report and send it to BE FORWARD (top@beforward.jp)



Please make sure to send all of the above to BE FORWARD in order for you to receive warranty compensation. Failing to provide us all of the above may result in delay on BE FORWARD Warranty processing.
If you additionally send us Port's Report (please ask the Port Authority for this), it would even be better.
STEP 2:
Surveyors may be appointed to assess the damage.
Your case will be verified to deem if compensation is warranted.
STEP 3:
BE FORWARD will contact you. If you case is accepted and compensation is warranted
we will guide through the procedure of how to receive any compensation http://bit.ly/2FtJRNA